Lisa Lavender, M.T.R., M.F.S.R., M.W.R. and Stephanie Beattie There are any number of books and articles on leadership and management. There are articles on why there are so many books on leadership […]

“Every problem is an opportunity in disguise.” ― John Adams Today, the hiring challenge is consistently one of the biggest strains on everyone in the industry. There is no crystal ball as […]

Documentation is a key component to operational success. Although documentation is not a complicated task it has become a source of frustration among the industry. Read more!

Many of The Aspects Go Into Restoration Services Can be Stressful Including Equipment, Employee Training, and Competitors. Read More!

The Fundamentals of Understanding The Players in Commercial Restoration and Their Influence Over Each Other. Read More!

The ability to clearly articulate and use the right words is important in our service to others, individual success, and organizational goals.

Online training, e-learning, virtual classrooms, and other terms are becoming a new norm. In the landscape of education, there are limitless resources that are accessible to us and applicable to […]

Read all of Lisa’s monthly articles here!  A quick internet search yielded millions of results on: Proper Handshake. Years of practicing and talking about how to give a proper handshake down the […]

On January 2, I drove to work after a nice holiday vacation, my head swirling with clarity and focus, ideas and goal setting; ready to seize the opportunity in the power […]

How would you define “best practice”? According to Webster’s Dictionary the definition of “Best Practice”: A procedure that has been shown by research and experience to produce optimal results and that […]

When I received my degree in accounting from Penn State in 1996, I did not realize I would be using these valuable skills to start and grow a restoration company. Managing and […]