FOR IMMEDIATE RELEASE: Restoration Technical Institute and The Language of Leadership, Launches a Leadership Academy for the Restoration, Cleaning, and Related Industries

February 14, 2024   Restoration Technical Institute and The Language of Leadership, Launches a Leadership Academy for the Restoration, Cleaning, and Related Industries Reading, PA-based Restoration Technical Institute (RTI) and The […]

Continue Reading

Restoring Success: The Year of Accountability

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. “Accountability breeds response-ability.” Steven Covey Because nearly 50 percent of us make resolutions every New Year and statistically most of us fail, let us start the […]

Continue Reading

“Restoring Success” Listening: 5 Steps for Smoother Interactions and Fewer Hiccups

Enhance team communication and success with these 5 steps for smoother interactions. Learn the importance of active listening, from customer service to internal relationships. Improve communication skills, reduce mistakes, and strengthen your organization’s culture.

Continue Reading
Elevate your Operations: 2023 Annual Owner's and Manager's Retreat – The Most Powerful
10 Steps to Organize your Warehouse

10 Steps to Organize your Warehouse

The warehouse is a frustration for many with a vision of a clean and organized operation and production facility. Turning this dream into reality requires a deliberate action plan, a deadline, and buy-in from your employees.

Continue Reading
For contractors who are interested OR are already delivering insurance-related restoration and reconstruction services, this webinar will give you insights and understanding into how a contractor fits into the property insurance claims process. The ability to consider different perspectives on the process that may help you develop your approaches. In addition, you will have the opportunity to learn more about and apply to become a HOMEE Pro.

FREE WEBINAR: Introduction to Insurance Claims for Contractors & Join the HOMEE Network

For contractors who are interested OR are already delivering insurance-related restoration and reconstruction services, this webinar will give you insights and understanding into how a contractor fits into the property insurance claims process. The ability to consider different perspectives on the process that may help you develop your approaches. In addition, you will have the opportunity to learn more about and apply to become a HOMEE Pro.

Continue Reading
Guy at desk in dress shirt writing with pen. Business wisdom from father figure. Photo credit: Poike / iStock.

From the Desk of Dad: 10 Wisdoms for Business

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. Photo credit: Poike / iStock / Getty Images Plus via Getty Images August 7, 2023 I lost my dad unexpectedly in June 2023. He was an amazing dad, […]

Continue Reading
Phoenix Restoration Equipment logo with a soaring phoenix bird and text

Restoring Success: How to Effectively Use Lists for Restoration Operations

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. Photo credit: eyfoto / iStock / Getty Images Plus via Getty Images May 8, 2023 For nearly 23 years in the industry, I have been making lists. […]

Continue Reading
restoration management software

The Motivation Paradigm

Lisa Lavender, M.T.R., M.F.S.R., M.W.R. and Stephanie Beattie There are any number of books and articles on leadership and management. There are articles on why there are so many books on leadership […]

Continue Reading

Roll it Uphill: A Lesson in Leadership and Accountability

Lisa Lavender, M.T.R., M.F.S.R., M.W.R. In many cases, when leaders notice dysfunction, something goes wrong or someone does not meet an expectation, it is necessary to resist the blame game […]

Continue Reading
restoration business management, human resources

The Hiring Challenge And What Must Be Done

“Every problem is an opportunity in disguise.” ― John Adams Today, the hiring challenge is consistently one of the biggest strains on everyone in the industry. There is no crystal ball as […]

Continue Reading

Documentation: Just Do It

Documentation is a key component to operational success. Although documentation is not a complicated task it has become a source of frustration among the industry. Read more!

Continue Reading

What Keeps You Awake at Night?

Many of The Aspects Go Into Restoration Services Can be Stressful Including Equipment, Employee Training, and Competitors. Read More!

Continue Reading
Understanding the Players in Commercial Restoration

Understanding the Players in Commercial Restoration

The Fundamentals of Understanding The Players in Commercial Restoration and Their Influence Over Each Other. Read More!

Continue Reading

Use Your Words

The ability to clearly articulate and use the right words is important in our service to others, individual success, and organizational goals.

Continue Reading

Restoring Success Meets The Intentional Restorer: Nothing is Scarier than Scope Creep

I have three simple golden rules with a fourth to beware of that apply to the profitable execution of a scope of work.   Get paid for what you do Do […]

Continue Reading

Restoring Success: A Fresh Look at Online Training

Online training, e-learning, virtual classrooms, and other terms are becoming a new norm. In the landscape of education, there are limitless resources that are accessible to us and applicable to […]

Continue Reading

Restoring Success: A Cultural Shift – Coronavirus

Read all of Lisa’s monthly articles here!  A quick internet search yielded millions of results on: Proper Handshake. Years of practicing and talking about how to give a proper handshake down the […]

Continue Reading

Restoring Success: A Truly Happy New Year

On January 2, I drove to work after a nice holiday vacation, my head swirling with clarity and focus, ideas and goal setting; ready to seize the opportunity in the power […]

Continue Reading