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It is difficult to challenge the notion that good employee morale and strong engagement is important in our industry. In fact, being “happy” may be critical to our customer service. […]
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In the restoration industry, being on-call in some capacity is part of the job. In recent years, many seem to view the commitment to being on-call as a drawback rather than part […]
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On January 2, I drove to work after a nice holiday vacation, my head swirling with clarity and focus, ideas and goal setting; ready to seize the opportunity in the power […]
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How would you define “best practice”? According to Webster’s Dictionary the definition of “Best Practice”: A procedure that has been shown by research and experience to produce optimal results and that […]
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