Top Tips for a Restoration STARTUP

It has been more than 20 years since my husband and I started our full-service restoration company. Today, I have the privilege to meet and share tips with others who are starting up.

Continue Reading

Restoring Success Meets The Intentional Restorer: Nothing is Scarier than Scope Creep

I have three simple golden rules with a fourth to beware of that apply to the profitable execution of a scope of work.   Get paid for what you do Do not pay more than you get paid Subcontractors Materials Manage your in-house manhours Mistakes happen and cost money; they must be managed to keep to a […]

Continue Reading

Morale and Engagement: Built on a Foundation of Trust

It is difficult to challenge the notion that good employee morale and strong engagement is important in our industry. In fact, being “happy” may be critical to our customer service. We spend much of our time at work, have 24/7 on-call rotations, and serve people who have experienced disaster, so why not do it with […]

Continue Reading

Departmental Best Practices Can Lead The Way

Definition of “Best Practice”:A procedure that has been shown by research and experience to produce optimal results and that is established or proposed as a standard suitable for widespread adoption. Best practice is a broad term that is used in many contexts and in many industries. It is often used to layout an exacting procedure in […]

Continue Reading