communication in business, company culture, restoration business leadership

Restorers Need to Ask: To Reply All Or NOT Reply All

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. When I created the weekly tip for success, “Know when to Reply All and NOT to Reply All,” I did not expect to receive […]

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company culture employee management

Things I Learned From Running A Restoration Company

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. I absolutely do not know “everything” and am grateful to learn new things every day. As I consider myself an operations person, my work […]

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Harnessing the Power of Experiential Learning in your Training Programs

August 31, 2022 By Lisa Lavender M.T.R., M.F.S.R., M.W.R. Training is an important function in any operation and is critical to our companies’ effectiveness and efficiency. It has a direct impact […]

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Constructive Feedback: Delivering and Receiving For Continuous Improvement

 May 12, 2022 Lisa Lavender M.T.R., M.F.S.R., M.W.R. and Paul Pinchak My entire life I have received what I would consider constructive feedback from special guest contributor, Paul Pinchak, my father. Overall, […]

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When Failure Is Not an Option: A Mindset Powered by Passion

(Originally posted March 31, 2022 at R&R Mag Online) Lisa Lavender M.T.R., M.F.S.R., M.W.R. One of the many things I like most about being involved in the training side of […]

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hiring and recruiting

How to Train Someone From Outside or Inside the Restoration Industry

Hiring outside the industry brings fresh ideas to your organization. It is a necessity for overcoming labor shortages and has many other advantages like avoiding the need to overcome bad […]

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restoration management software

Job Scheduling and Planning: Yes, You Can and Must!

Lisa Lavender M.T.R., M.F.S.R., M.W.R. After over 20 years in the industry, exact timelines are a bit fuzzy. However, I remember the lightbulb moment a few years after starting our […]

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restoration management software

The Motivation Paradigm

Lisa Lavender, M.T.R., M.F.S.R., M.W.R. and Stephanie Beattie There are any number of books and articles on leadership and management. There are articles on why there are so many books on leadership […]

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The Hiring Challenge And What Must Be Done

“Every problem is an opportunity in disguise.” ― John Adams Today, the hiring challenge is consistently one of the biggest strains on everyone in the industry. There is no crystal ball as […]

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Documentation: Just Do It

Documentation is a key component to operational success. Although documentation is not a complicated task it has become a source of frustration among the industry. Read more!

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Training as Easy as 1-2-3

Our 3 Ways to Learn Include The Digital Training Solution (DTS), LIVE Online/In-Person Classes, and Self-Paced Microlearning Courses.

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Want a raise? Ask THIS Instead!

When an employee asks for a raise, focus on the concept of value. Companies that focus on value rather than raises allow both sides to benefit. Read More!

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Emotional Discounting

Emotional Discounting in the Restoration World

Emotional Discounting within the Restoration Industry can result in problems during the execution of a job and have a direct impact on job profitability.

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Be Intentional Culture: How the Small Things Enhance or Undermine Your Culture

If you can identify, build, and staff around a culture that enhances your values, then your combined efforts will have greater focus and potency. Read more!

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The Resilience of Restorers

Although challenges and change are inevitable as we journey on into 2021, we should move forward with a new sense of confidence and accomplishment.

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Use Your Words

The ability to clearly articulate and use the right words is important in our service to others, individual success, and organizational goals.

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Restoring Success Meets The Intentional Restorer: Nothing is Scarier than Scope Creep

I have three simple golden rules with a fourth to beware of that apply to the profitable execution of a scope of work.   Get paid for what you do Do […]

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Restoring Success: The New Age of Restoration Training

One of the greatest challenges in our industry has been finding “good” people. Once you do find a good one, they still likely need training and on-boarding, the next challenge. The year 2020 […]

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Restoring Success: Transparency in Our Restoration Companies

Last month’s Restoring Success, Morale and Engagement Built on a Foundation of Trust, we explored the importance of trust and the leadership role in fostering a culture of positive morale and […]

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Morale and Engagement: Built on a Foundation of Trust

It is difficult to challenge the notion that good employee morale and strong engagement is important in our industry. In fact, being “happy” may be critical to our customer service. […]

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