By Lisa Lavender M.T.R., M.F.S.R., M.W.R. Original Blog Source: https://www.randrmagonline.com/articles/90410-tips-for-implementing-something-new-at-your-restoration-firm Software, applications, tools, and products. You and/or your team have decided it is a good thing to buy and use something […]

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. When I created the weekly tip for success, “Know when to Reply All and NOT to Reply All,” I did not expect to receive […]

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. I absolutely do not know “everything” and am grateful to learn new things every day. As I consider myself an operations person, my work […]

August 31, 2022 By Lisa Lavender M.T.R., M.F.S.R., M.W.R. Training is an important function in any operation and is critical to our companies’ effectiveness and efficiency. It has a direct impact […]

 May 12, 2022 Lisa Lavender M.T.R., M.F.S.R., M.W.R. and Paul Pinchak My entire life I have received what I would consider constructive feedback from special guest contributor, Paul Pinchak, my father. Overall, […]

(Originally posted March 31, 2022 at R&R Mag Online) Lisa Lavender M.T.R., M.F.S.R., M.W.R. One of the many things I like most about being involved in the training side of […]

Hiring outside the industry brings fresh ideas to your organization. It is a necessity for overcoming labor shortages and has many other advantages like avoiding the need to overcome bad […]

Lisa Lavender M.T.R., M.F.S.R., M.W.R. After over 20 years in the industry, exact timelines are a bit fuzzy. However, I remember the lightbulb moment a few years after starting our […]

Lisa Lavender, M.T.R., M.F.S.R., M.W.R. and Stephanie Beattie There are any number of books and articles on leadership and management. There are articles on why there are so many books on leadership […]

“Every problem is an opportunity in disguise.” ― John Adams Today, the hiring challenge is consistently one of the biggest strains on everyone in the industry. There is no crystal ball as […]

Documentation is a key component to operational success. Although documentation is not a complicated task it has become a source of frustration among the industry. Read more!

Our 3 Ways to Learn Include The Digital Training Solution (DTS), LIVE Online/In-Person Classes, and Self-Paced Microlearning Courses.

When an employee asks for a raise, focus on the concept of value. Companies that focus on value rather than raises allow both sides to benefit. Read More!

Emotional Discounting within the Restoration Industry can result in problems during the execution of a job and have a direct impact on job profitability.

If you can identify, build, and staff around a culture that enhances your values, then your combined efforts will have greater focus and potency. Read more!

Although challenges and change are inevitable as we journey on into 2021, we should move forward with a new sense of confidence and accomplishment.

The ability to clearly articulate and use the right words is important in our service to others, individual success, and organizational goals.