By Lisa Lavender M.T.R., M.F.S.R., M.W.R., Erik Berglund Photo credit: IvelinRadkov / iStock / Getty Images Plus via Getty Images Yes, there are only four! In 2017, I wrote “The Year of Accountability”, where I […]

February 14, 2024   Restoration Technical Institute and The Language of Leadership, Launches a Leadership Academy for the Restoration, Cleaning, and Related Industries Reading, PA-based Restoration Technical Institute (RTI) and The […]

Enhance team communication and success with these 5 steps for smoother interactions. Learn the importance of active listening, from customer service to internal relationships. Improve communication skills, reduce mistakes, and strengthen your organization’s culture.

Restoration Technical Institute and The Language of Leadership Join Forces to Elevate Leadership Development in the Building Services Industry Reading, PA-based Restoration Technical Institute (RTI) and The Language of Leadership, […]

The 2023 Annual Owners and Managers Retreat is not just an event; it’s an opportunity to transform your approach to business operations. Join us in this journey, and together, let’s reach new heights.

The warehouse is a frustration for many with a vision of a clean and organized operation and production facility. Turning this dream into reality requires a deliberate action plan, a deadline, and buy-in from your employees.

14 IICRC CEC Elevate Your Leadership: What to Expect at the 2023 Owner’s and Manager’s Retreat! Get ready for an immersive two-day event that promises to supercharge your leadership skills, inspire […]

For contractors who are interested OR are already delivering insurance-related restoration and reconstruction services, this webinar will give you insights and understanding into how a contractor fits into the property insurance claims process. The ability to consider different perspectives on the process that may help you develop your approaches. In addition, you will have the opportunity to learn more about and apply to become a HOMEE Pro.

Phoenix Restoration Equipment, a top provider of water damage restoration equipment, has announced an integration with iRestore.

August 31, 2022 By Lisa Lavender M.T.R., M.F.S.R., M.W.R. Training is an important function in any operation and is critical to our companies’ effectiveness and efficiency. It has a direct impact […]

Originally Published at R&R Magazine August 4, 2022 Lisa Lavender M.T.R., M.F.S.R., M.W.R. You’ve heard and can relate to the saying from Gustave Flaubert, “The devil is in the detail.” It refers […]

 May 12, 2022 Lisa Lavender M.T.R., M.F.S.R., M.W.R. and Paul Pinchak My entire life I have received what I would consider constructive feedback from special guest contributor, Paul Pinchak, my father. Overall, […]

Lisa Lavender M.T.R., M.F.S.R., M.W.R. After over 20 years in the industry, exact timelines are a bit fuzzy. However, I remember the lightbulb moment a few years after starting our […]

Lisa Lavender, M.T.R., M.F.S.R., M.W.R. “To the man who only has a hammer, everything he encounters begins to look like a nail.” –Abraham Maslow As trainers, this quote is very powerful […]

Strong organizational awareness skills have a positive impact on individual performance, company objectives and customer service. Read more!