“Restoring Success” Listening: 5 Steps for Smoother Interactions and Fewer Hiccups

Enhance team communication and success with these 5 steps for smoother interactions. Learn the importance of active listening, from customer service to internal relationships. Improve communication skills, reduce mistakes, and strengthen your organization’s culture.

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Elevate your Operations: 2023 Annual Owner's and Manager's Retreat – The Most Powerful
10 Steps to Organize your Warehouse

10 Steps to Organize your Warehouse

The warehouse is a frustration for many with a vision of a clean and organized operation and production facility. Turning this dream into reality requires a deliberate action plan, a deadline, and buy-in from your employees.

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Restoration Technical Institute Owner's and Manager's Retreat

Elevate Your Leadership: What to Expect at the 2023 Owner’s & Manager’s Retreat

14 IICRC CEC Elevate Your Leadership: What to Expect at the 2023 Owner’s and Manager’s Retreat! Get ready for an immersive two-day event that promises to supercharge your leadership skills, inspire […]

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For contractors who are interested OR are already delivering insurance-related restoration and reconstruction services, this webinar will give you insights and understanding into how a contractor fits into the property insurance claims process. The ability to consider different perspectives on the process that may help you develop your approaches. In addition, you will have the opportunity to learn more about and apply to become a HOMEE Pro.

FREE WEBINAR: Introduction to Insurance Claims for Contractors & Join the HOMEE Network

For contractors who are interested OR are already delivering insurance-related restoration and reconstruction services, this webinar will give you insights and understanding into how a contractor fits into the property insurance claims process. The ability to consider different perspectives on the process that may help you develop your approaches. In addition, you will have the opportunity to learn more about and apply to become a HOMEE Pro.

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Guy at desk in dress shirt writing with pen. Business wisdom from father figure. Photo credit: Poike / iStock.

From the Desk of Dad: 10 Wisdoms for Business

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. Photo credit: Poike / iStock / Getty Images Plus via Getty Images August 7, 2023 I lost my dad unexpectedly in June 2023. He was an amazing dad, […]

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Phoenix Restoration Equipment logo with a soaring phoenix bird and text
restoration business development

8 Tips to Manage the Thousands of Details of a Restoration Business

Originally Published at R&R Magazine August 4, 2022 Lisa Lavender M.T.R., M.F.S.R., M.W.R. You’ve heard and can relate to the saying from Gustave Flaubert, “The devil is in the detail.” It refers […]

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hiring and recruiting

How to Train Someone From Outside or Inside the Restoration Industry

Hiring outside the industry brings fresh ideas to your organization. It is a necessity for overcoming labor shortages and has many other advantages like avoiding the need to overcome bad […]

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innovation in restoration

Some Things Old, New, Borrowed and Blue: Restoration Edition

Lisa Lavender, M.T.R., M.F.S.R., M.W.R. “To the man who only has a hammer, everything he encounters begins to look like a nail.” –Abraham Maslow As trainers, this quote is very powerful […]

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Roll it Uphill: A Lesson in Leadership and Accountability

Lisa Lavender, M.T.R., M.F.S.R., M.W.R. In many cases, when leaders notice dysfunction, something goes wrong or someone does not meet an expectation, it is necessary to resist the blame game […]

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Want a raise? Ask THIS Instead!

When an employee asks for a raise, focus on the concept of value. Companies that focus on value rather than raises allow both sides to benefit. Read More!

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The Wonderful World of Containment

The Wonderful World of Containment

Containment is designed to stop, slow, or control the exchange of one or more contaminants from one spatial environment to another. Read More!

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Learner Responsibilities

Lisa Lavender, COO reviews the responsibilities learners have of knowing your Federal, State, Local and industry specific guidelines before beginning any job.

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