How Fostering a Culture of Gratitude Helps Your Restoration Business Grow

By Lisa Lavender M.T.R., M.F.S.R., M.W.R., Scott Miller Photo credit: marchmeena29 / iStock / Getty Images Plus via Getty Images March 8, 2024 “Gratitude is not only the greatest of virtues, but the parent […]

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Restoring Success: The Year of Accountability

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. “Accountability breeds response-ability.” Steven Covey Because nearly 50 percent of us make resolutions every New Year and statistically most of us fail, let us start the […]

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“Restoring Success” Listening: 5 Steps for Smoother Interactions and Fewer Hiccups

Enhance team communication and success with these 5 steps for smoother interactions. Learn the importance of active listening, from customer service to internal relationships. Improve communication skills, reduce mistakes, and strengthen your organization’s culture.

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FOR IMMEDIATE RELEASE: Restoration Technical Institute and The Language of Leadership Join Forces to Elevate Leadership Development in the Building Services Industry

Restoration Technical Institute and The Language of Leadership Join Forces to Elevate Leadership Development in the Building Services Industry Reading, PA-based Restoration Technical Institute (RTI) and The Language of Leadership, […]

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Elevate your Operations: 2023 Annual Owner's and Manager's Retreat – The Most Powerful
10 Steps to Organize your Warehouse

10 Steps to Organize your Warehouse

The warehouse is a frustration for many with a vision of a clean and organized operation and production facility. Turning this dream into reality requires a deliberate action plan, a deadline, and buy-in from your employees.

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Restoration Technical Institute Owner's and Manager's Retreat

Elevate Your Leadership: What to Expect at the 2023 Owner’s & Manager’s Retreat

14 IICRC CEC Elevate Your Leadership: What to Expect at the 2023 Owner’s and Manager’s Retreat! Get ready for an immersive two-day event that promises to supercharge your leadership skills, inspire […]

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Guy at desk in dress shirt writing with pen. Business wisdom from father figure. Photo credit: Poike / iStock.

From the Desk of Dad: 10 Wisdoms for Business

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. Photo credit: Poike / iStock / Getty Images Plus via Getty Images August 7, 2023 I lost my dad unexpectedly in June 2023. He was an amazing dad, […]

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company culture, restoration business leadership, restoration technology

Tips For Implementing Something New At Your Restoration Firm

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. Original Blog Source: https://www.randrmagonline.com/articles/90410-tips-for-implementing-something-new-at-your-restoration-firm Software, applications, tools, and products. You and/or your team have decided it is a good thing to buy and use something […]

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company culture, employee management, restoration business leadership

How Do You Know What You Need To Do At Your Restoration Company?

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. In our day-to-day, leadership, managers, teams, are often identifying problems and setting goals. As we enter a new year, you may even be working off […]

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communication in business, company culture, restoration business leadership

Restorers Need to Ask: To Reply All Or NOT Reply All

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. When I created the weekly tip for success, “Know when to Reply All and NOT to Reply All,” I did not expect to receive […]

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company culture employee management

Things I Learned From Running A Restoration Company

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. I absolutely do not know “everything” and am grateful to learn new things every day. As I consider myself an operations person, my work […]

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restoration business development

8 Tips to Manage the Thousands of Details of a Restoration Business

Originally Published at R&R Magazine August 4, 2022 Lisa Lavender M.T.R., M.F.S.R., M.W.R. You’ve heard and can relate to the saying from Gustave Flaubert, “The devil is in the detail.” It refers […]

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Emotional Discounting

Emotional Discounting in the Restoration World

Emotional Discounting within the Restoration Industry can result in problems during the execution of a job and have a direct impact on job profitability.

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Be Intentional Culture: How the Small Things Enhance or Undermine Your Culture

If you can identify, build, and staff around a culture that enhances your values, then your combined efforts will have greater focus and potency. Read more!

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Use Your Words

The ability to clearly articulate and use the right words is important in our service to others, individual success, and organizational goals.

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Restoring Success: The New Age of Restoration Training

One of the greatest challenges in our industry has been finding “good” people. Once you do find a good one, they still likely need training and on-boarding, the next challenge. The year 2020 […]

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Restoring Success: Transparency in Our Restoration Companies

Last month’s Restoring Success, Morale and Engagement Built on a Foundation of Trust, we explored the importance of trust and the leadership role in fostering a culture of positive morale and […]

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Restoring Success: Red Flags

You may be thinking of something bad or good. Maybe you are thinking about a situation that you saw “Red Flags” and the result was something bad? A red flag […]

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Restoring Success: A Fresh Look at Online Training

Online training, e-learning, virtual classrooms, and other terms are becoming a new norm. In the landscape of education, there are limitless resources that are accessible to us and applicable to […]

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