Maximize Training Impact with Strategic Development for Long-Term Success By Lisa Lavender M.T.R., M.F.S.R., M.W.R. October 11, 2024 In today’s fast-paced restoration industry, where change is constant, the need for effective […]

By Lisa Lavender M.T.R., M.F.S.R., M.W.R., Jacob Avila M.B.A., D.P.P.D. September 30, 2024 For years, there has been much discussion about our profession and industry gaining the recognition and elevation it deserves. […]

By Lisa Lavender M.T.R., M.F.S.R., M.W.R., Erik Berglund Photo credit: IvelinRadkov / iStock / Getty Images Plus via Getty Images Yes, there are only four! In 2017, I wrote “The Year of Accountability”, where I […]

By Lisa Lavender M.T.R., M.F.S.R., M.W.R., Scott Miller Photo credit: marchmeena29 / iStock / Getty Images Plus via Getty Images March 8, 2024 “Gratitude is not only the greatest of virtues, but the parent […]

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. “Accountability breeds response-ability.” Steven Covey Because nearly 50 percent of us make resolutions every New Year and statistically most of us fail, let us start the […]

Enhance team communication and success with these 5 steps for smoother interactions. Learn the importance of active listening, from customer service to internal relationships. Improve communication skills, reduce mistakes, and strengthen your organization’s culture.

Restoration Technical Institute and The Language of Leadership Join Forces to Elevate Leadership Development in the Building Services Industry Reading, PA-based Restoration Technical Institute (RTI) and The Language of Leadership, […]

The 2023 Annual Owners and Managers Retreat is not just an event; it’s an opportunity to transform your approach to business operations. Join us in this journey, and together, let’s reach new heights.

The warehouse is a frustration for many with a vision of a clean and organized operation and production facility. Turning this dream into reality requires a deliberate action plan, a deadline, and buy-in from your employees.

14 IICRC CEC Elevate Your Leadership: What to Expect at the 2023 Owner’s and Manager’s Retreat! Get ready for an immersive two-day event that promises to supercharge your leadership skills, inspire […]

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. Photo credit: Poike / iStock / Getty Images Plus via Getty Images August 7, 2023 I lost my dad unexpectedly in June 2023. He was an amazing dad, […]

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. Original Blog Source: https://www.randrmagonline.com/articles/90410-tips-for-implementing-something-new-at-your-restoration-firm Software, applications, tools, and products. You and/or your team have decided it is a good thing to buy and use something […]

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. In our day-to-day, leadership, managers, teams, are often identifying problems and setting goals. As we enter a new year, you may even be working off […]

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. When I created the weekly tip for success, “Know when to Reply All and NOT to Reply All,” I did not expect to receive […]

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. I absolutely do not know “everything” and am grateful to learn new things every day. As I consider myself an operations person, my work […]

Originally Published at R&R Magazine August 4, 2022 Lisa Lavender M.T.R., M.F.S.R., M.W.R. You’ve heard and can relate to the saying from Gustave Flaubert, “The devil is in the detail.” It refers […]

Emotional Discounting within the Restoration Industry can result in problems during the execution of a job and have a direct impact on job profitability.

If you can identify, build, and staff around a culture that enhances your values, then your combined efforts will have greater focus and potency. Read more!

The ability to clearly articulate and use the right words is important in our service to others, individual success, and organizational goals.