Restoring Success: A Fresh Look at Online Training

Online training, e-learning, virtual classrooms, and other terms are becoming a new norm. In the landscape of education, there are limitless resources that are accessible to us and applicable to […]

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Where you Stuck Wednesdays

Your friends at Restoration Technical Institute are always here for you with a friendly face, ready to brighten your day. We are also ready to help you through this confusing time. So […]

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Restoring Success: A Cultural Shift – Coronavirus

Read all of Lisa’s monthly articles here!  A quick internet search yielded millions of results on: Proper Handshake. Years of practicing and talking about how to give a proper handshake down the […]

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Ask the Expert: Orchestrating an Effective Coronavirus Response | VIDEO!

R&R Editor in Chief Michelle Blevins chats with Lisa Lavender, COO of Berks Fire Water Restorations and the Restoration Technical Institute about three topics related to #coronavirus response: How to protect yourself and your […]

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#MOGA: Make On-Call Great Again

In the restoration industry, being on-call in some capacity is part of the job. In recent years, many seem to view the commitment to being on-call as a drawback rather than part […]

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Restoring Success: A Truly Happy New Year

On January 2, I drove to work after a nice holiday vacation, my head swirling with clarity and focus, ideas and goal setting; ready to seize the opportunity in the power […]

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The Value of the “Call” After the Initial “Call”

The phone rings and you are called to duty. Whether it is a new water loss, fire, or mold, you have been given the opportunity to serve and the opportunity […]

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Departmental Best Practices Can Lead The Way

How would you define “best practice”? According to Webster’s Dictionary the definition of “Best Practice”: A procedure that has been shown by research and experience to produce optimal results and that […]

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The Restoration Technical Institute Welcomes Industry Expert Chuck Boutall

READING, PA, September 12, 2018– The Restoration Technical Institute is pleased to announce that industry great, Chuck Boutall, will be joining our team as the Director of Education. “Chuck brings years […]

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33 Mile Radius’ New Call Tracking System

Contractors can now easily measure the performance of their marketing campaigns thanks to 33 Mile Radius’ freshly launched call tracking system designed for disaster mitigation, restoration, and home services contractors. […]

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Restoring Success Inconsistency: The Silent Enemy of Your Restoration Company

Many of us love a good story of a weight loss battle with a happy, skinny ending. I myself have fluctuated most of my life a good 20 pounds (sometimes more). I […]

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What’s Your Story

Stories rich in history, struggles, perseverance, success and achievement are just some of the characteristics of the journeys shared last month at the Violand Management’s Women in Restoration summit led by R&R‘s very own, […]

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Marketing That Works

Roughly half of all customers read reviews before hiring a restoration contractor and 85% of consumers said they trusted reviews just as much as a recommendation. Despite their importance, many companies still […]

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Restoring Success: Accounting For Contractors

When I received my degree in accounting from Penn State in 1996, I did not realize I would be using these valuable skills to start and grow a restoration company. Managing and […]

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Restoring Success: The Curious Restorer

One of the greatest gifts to the modern restorer both new and seasoned is the almost limitless amounts of resources available to us in the context of information and advice. […]

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Restoring Success: A New Tech Under Your Wing

Starting a new career in the restoration industry can be a bit intimidating to many. After searching high and low for a new technician, you find a new tech; now […]

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Restoring Success: Assignment of Responsibility

“Who left that job site in that condition?”Who was responsible for the job site that day?“Who didn’t get the oil changed in the truck?”Who is responsible for that and do […]

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Opportunity In Power Of The New Year

It seems cliché to start out the New Year with goals, resolutions, and plans; therefore, I was reluctant to present the New Year check list for a restoration organization. After […]

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The Four F’s of Restoration: Fear, Fun, Failure, and Family

Kids, dog, new house, all in the year 2000, I was 26 years old and working as an accountant, pregnant with my second child. My life was going as I […]

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