Top Tips for a Restoration STARTUP

It has been more than 20 years since my husband and I started our full-service restoration company. Today, I have the privilege to meet and share tips with others who are starting up.

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Use Your Words

The ability to clearly articulate and use the right words is important in our service to others, individual success, and organizational goals.

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Restoring Success Meets The Intentional Restorer: Nothing is Scarier than Scope Creep

I have three simple golden rules with a fourth to beware of that apply to the profitable execution of a scope of work.   Get paid for what you do Do […]

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RTI Expands Educational Offerings to Australia

September 23, 2020       Reading, PA, Restoration Technical Institute, an Education Partner of ISSA, has expanded its educational offerings to serve the Australian service industry.    Since its inception in 2012, RTI […]

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Restoring Success: The New Age of Restoration Training

One of the greatest challenges in our industry has been finding “good” people. Once you do find a good one, they still likely need training and on-boarding, the next challenge. The year 2020 […]

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Restoring Success: Transparency in Our Restoration Companies

Last month’s Restoring Success, Morale and Engagement Built on a Foundation of Trust, we explored the importance of trust and the leadership role in fostering a culture of positive morale and […]

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Morale and Engagement: Built on a Foundation of Trust

It is difficult to challenge the notion that good employee morale and strong engagement is important in our industry. In fact, being “happy” may be critical to our customer service. […]

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Restoring Success: Red Flags

You may be thinking of something bad or good. Maybe you are thinking about a situation that you saw “Red Flags” and the result was something bad? A red flag […]

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Restoration Technical Institute Partner’s with ISSA’s Cleaning Management Institute on Online Training & Education

Reading, PA, Restoration Technical institute is pleased to announce our new strategic partnership in education.  ISSA’s Cleaning Management Institute Partners with Restoration Technical Institute on Online Training & Education NORTHBROOK, […]

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Restoring Success: A Fresh Look at Online Training

Online training, e-learning, virtual classrooms, and other terms are becoming a new norm. In the landscape of education, there are limitless resources that are accessible to us and applicable to […]

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Where you Stuck Wednesdays

Your friends at Restoration Technical Institute are always here for you with a friendly face, ready to brighten your day. We are also ready to help you through this confusing time. So […]

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Restoring Success: A Cultural Shift – Coronavirus

Read all of Lisa’s monthly articles here!  A quick internet search yielded millions of results on: Proper Handshake. Years of practicing and talking about how to give a proper handshake down the […]

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Ask the Expert: Orchestrating an Effective Coronavirus Response | VIDEO!

R&R Editor in Chief Michelle Blevins chats with Lisa Lavender, COO of Berks Fire Water Restorations and the Restoration Technical Institute about three topics related to #coronavirus response: How to protect yourself and your […]

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#MOGA: Make On-Call Great Again

In the restoration industry, being on-call in some capacity is part of the job. In recent years, many seem to view the commitment to being on-call as a drawback rather than part […]

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Restoring Success: A Truly Happy New Year

On January 2, I drove to work after a nice holiday vacation, my head swirling with clarity and focus, ideas and goal setting; ready to seize the opportunity in the power […]

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The Value of the “Call” After the Initial “Call”

The phone rings and you are called to duty. Whether it is a new water loss, fire, or mold, you have been given the opportunity to serve and the opportunity […]

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Departmental Best Practices Can Lead The Way

How would you define “best practice”? According to Webster’s Dictionary the definition of “Best Practice”: A procedure that has been shown by research and experience to produce optimal results and that […]

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The Restoration Technical Institute Welcomes Industry Expert Chuck Boutall

READING, PA, September 12, 2018– The Restoration Technical Institute is pleased to announce that industry great, Chuck Boutall, will be joining our team as the Director of Education. “Chuck brings years […]

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33 Mile Radius’ New Call Tracking System

Contractors can now easily measure the performance of their marketing campaigns thanks to 33 Mile Radius’ freshly launched call tracking system designed for disaster mitigation, restoration, and home services contractors. […]

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