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It has been more than 20 years since my husband and I started our full-service restoration company. Today, I have the privilege to meet and share tips with others who are starting up.
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The ability to clearly articulate and use the right words is important in our service to others, individual success, and organizational goals.
Continue ReadingI have three simple golden rules with a fourth to beware of that apply to the profitable execution of a scope of work. Get paid for what you do Do […]
Continue ReadingSeptember 23, 2020 Reading, PA, Restoration Technical Institute, an Education Partner of ISSA, has expanded its educational offerings to serve the Australian service industry. Since its inception in 2012, RTI […]
Continue ReadingOne of the greatest challenges in our industry has been finding “good” people. Once you do find a good one, they still likely need training and on-boarding, the next challenge. The year 2020 […]
Continue ReadingLast month’s Restoring Success, Morale and Engagement Built on a Foundation of Trust, we explored the importance of trust and the leadership role in fostering a culture of positive morale and […]
Continue ReadingIt is difficult to challenge the notion that good employee morale and strong engagement is important in our industry. In fact, being “happy” may be critical to our customer service. […]
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You may be thinking of something bad or good. Maybe you are thinking about a situation that you saw “Red Flags” and the result was something bad? A red flag […]
Continue ReadingReading, PA, Restoration Technical institute is pleased to announce our new strategic partnership in education. ISSA’s Cleaning Management Institute Partners with Restoration Technical Institute on Online Training & Education NORTHBROOK, […]
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Online training, e-learning, virtual classrooms, and other terms are becoming a new norm. In the landscape of education, there are limitless resources that are accessible to us and applicable to […]
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Your friends at Restoration Technical Institute are always here for you with a friendly face, ready to brighten your day. We are also ready to help you through this confusing time. So […]
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Read all of Lisa’s monthly articles here! A quick internet search yielded millions of results on: Proper Handshake. Years of practicing and talking about how to give a proper handshake down the […]
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R&R Editor in Chief Michelle Blevins chats with Lisa Lavender, COO of Berks Fire Water Restorations and the Restoration Technical Institute about three topics related to #coronavirus response: How to protect yourself and your […]
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In the restoration industry, being on-call in some capacity is part of the job. In recent years, many seem to view the commitment to being on-call as a drawback rather than part […]
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On January 2, I drove to work after a nice holiday vacation, my head swirling with clarity and focus, ideas and goal setting; ready to seize the opportunity in the power […]
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The phone rings and you are called to duty. Whether it is a new water loss, fire, or mold, you have been given the opportunity to serve and the opportunity […]
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How would you define “best practice”? According to Webster’s Dictionary the definition of “Best Practice”: A procedure that has been shown by research and experience to produce optimal results and that […]
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READING, PA, September 12, 2018– The Restoration Technical Institute is pleased to announce that industry great, Chuck Boutall, will be joining our team as the Director of Education. “Chuck brings years […]
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Contractors can now easily measure the performance of their marketing campaigns thanks to 33 Mile Radius’ freshly launched call tracking system designed for disaster mitigation, restoration, and home services contractors. […]
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