Constructive Feedback: Delivering and Receiving For Continuous Improvement

 May 12, 2022 Lisa Lavender M.T.R., M.F.S.R., M.W.R. and Paul Pinchak My entire life I have received what I would consider constructive feedback from special guest contributor, Paul Pinchak, my father. Overall, […]

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RTI & CDR Press Release: RTI & CDR Collaboration

Berks Fire Water Restorations Inc.  1145 Commons Blvd., Reading, PA 19605. • 610-478-8660 • bfw@bfwrestorations.com FOR IMMEDIATE RELEASE Contact: Lisa Lavender, COO April 4, 2022 Phone: 610-926-0223 Email: Lisa@RTILearning.com Reading, PA, […]

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When Failure Is Not an Option: A Mindset Powered by Passion

(Originally posted March 31, 2022 at R&R Mag Online) Lisa Lavender M.T.R., M.F.S.R., M.W.R. One of the many things I like most about being involved in the training side of […]

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hiring and recruiting

How to Train Someone From Outside or Inside the Restoration Industry

Hiring outside the industry brings fresh ideas to your organization. It is a necessity for overcoming labor shortages and has many other advantages like avoiding the need to overcome bad […]

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restoration management software

Job Scheduling and Planning: Yes, You Can and Must!

Lisa Lavender M.T.R., M.F.S.R., M.W.R. After over 20 years in the industry, exact timelines are a bit fuzzy. However, I remember the lightbulb moment a few years after starting our […]

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BFW & RTI Press Release: BFW & RTI Donate Training To Non-Profits

Berks Fire Water Restorations Inc.  1145 Commons Blvd., Reading, PA 19605. • 610-478-8660 • bfw@bfwrestorations.com FOR IMMEDIATE RELEASE Contact: Lisa Lavender, COO January 12, 2022 Phone: 610-478-8660 Email: llavender@bfwrestorations.com Berks • […]

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Checking Your Work: Attentiveness to Detail as a New Year Initiative

Restoring Success January 6, 2022 Lisa Lavender, M.T.R., M.F.S.R., M.W.R. It may be predictable, but there is something about a new year that inspires goal setting, resolutions and fresh visions. […]

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RTI & LLM Press Release

RESTORATION TECHNICAL INSTITUTE  1145 Commons Blvd., Reading, PA 19605. • 610-926-0223 • info@rtilearning.com FOR IMMEDIATE RELEASE Contact: Lisa Lavender, COO December 15, 2021 Phone: 610-926-0223 Email: Lisa@RTILearning.com Reading, PA, Restoration […]

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restoration management software

The Motivation Paradigm

Lisa Lavender, M.T.R., M.F.S.R., M.W.R. and Stephanie Beattie There are any number of books and articles on leadership and management. There are articles on why there are so many books on leadership […]

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innovation in restoration

Some Things Old, New, Borrowed and Blue: Restoration Edition

Lisa Lavender, M.T.R., M.F.S.R., M.W.R. “To the man who only has a hammer, everything he encounters begins to look like a nail.” –Abraham Maslow As trainers, this quote is very powerful […]

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Roll it Uphill: A Lesson in Leadership and Accountability

Lisa Lavender, M.T.R., M.F.S.R., M.W.R. In many cases, when leaders notice dysfunction, something goes wrong or someone does not meet an expectation, it is necessary to resist the blame game […]

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The Hiring Challenge And What Must Be Done

“Every problem is an opportunity in disguise.” ― John Adams Today, the hiring challenge is consistently one of the biggest strains on everyone in the industry. There is no crystal ball as […]

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restoration business development, customer service

Organizational Awareness Can Lead to Greatness

Strong organizational awareness skills have a positive impact on individual performance, company objectives and customer service. Read more!

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Selecting the Proper Drying Equipment for Commercial Restoration

For Selecting the Proper Drying Equipment for Commercial Restoration Consider The WHAT Method, “Whatever The Project Requires”. Read more!

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Specialty Surface Cleaning: Media Blasting

This IICRC CEC eLearning Course Teaches Students Different Types of Media Blasting Such as Soda and Dry Ice Blasting. Read More!

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When is Concrete Really Dry?

Like Materials, Concrete Retains a Certain Amount of Water When in Equilibrium With The Built Environment. Read More!

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Moisture Meters

A Look at the Benefits and Types of Automatic Moisture Tracking

Automatic Moisture Tracking has Many Benefits and Different Types of Systems to Measure Moisture. Read More!

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Documentation: Just Do It

Documentation is a key component to operational success. Although documentation is not a complicated task it has become a source of frustration among the industry. Read more!

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What Keeps You Awake at Night?

Many of The Aspects Go Into Restoration Services Can be Stressful Including Equipment, Employee Training, and Competitors. Read More!

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