communication in business, company culture, restoration business leadership

Restorers Need to Ask: To Reply All Or NOT Reply All

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. When I created the weekly tip for success, “Know when to Reply All and NOT to Reply All,” I did not expect to receive […]

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company culture employee management

Things I Learned From Running A Restoration Company

By Lisa Lavender M.T.R., M.F.S.R., M.W.R. I absolutely do not know “everything” and am grateful to learn new things every day. As I consider myself an operations person, my work […]

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restoration management software

How Restoration Contractors Can Let Go to Grow

Why is letting go so hard? As a recovering micromanager myself, it often sounds like this: Nobody will do it as well as me or do it right. How do […]

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Harnessing the Power of Experiential Learning in your Training Programs

August 31, 2022 By Lisa Lavender M.T.R., M.F.S.R., M.W.R. Training is an important function in any operation and is critical to our companies’ effectiveness and efficiency. It has a direct impact […]

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8 Tips to Manage the Thousands of Details of a Restoration Business

Originally Published at R&R Magazine August 4, 2022 Lisa Lavender M.T.R., M.F.S.R., M.W.R. You’ve heard and can relate to the saying from Gustave Flaubert, “The devil is in the detail.” It refers […]

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Applied Microbial Remediation Technician Training

Get Certified with RTI’s Applied Microbial Remediation Technician Training

When you’re involved in water damage restoration, chances are you will come in contact with mold growth and occasionally sewage damage. Many homes and businesses are affected by mold and […]

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Constructive Feedback: Delivering and Receiving For Continuous Improvement

 May 12, 2022 Lisa Lavender M.T.R., M.F.S.R., M.W.R. and Paul Pinchak My entire life I have received what I would consider constructive feedback from special guest contributor, Paul Pinchak, my father. Overall, […]

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RTI & CDR Press Release: RTI & CDR Collaboration

Berks Fire Water Restorations Inc.  1145 Commons Blvd., Reading, PA 19605. • 610-478-8660 • bfw@bfwrestorations.com FOR IMMEDIATE RELEASE Contact: Lisa Lavender, COO April 4, 2022 Phone: 610-926-0223 Email: Lisa@RTILearning.com Reading, PA, […]

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When Failure Is Not an Option: A Mindset Powered by Passion

(Originally posted March 31, 2022 at R&R Mag Online) Lisa Lavender M.T.R., M.F.S.R., M.W.R. One of the many things I like most about being involved in the training side of […]

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hiring and recruiting

How to Train Someone From Outside or Inside the Restoration Industry

Hiring outside the industry brings fresh ideas to your organization. It is a necessity for overcoming labor shortages and has many other advantages like avoiding the need to overcome bad […]

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restoration management software

Job Scheduling and Planning: Yes, You Can and Must!

Lisa Lavender M.T.R., M.F.S.R., M.W.R. After over 20 years in the industry, exact timelines are a bit fuzzy. However, I remember the lightbulb moment a few years after starting our […]

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BFW & RTI Press Release: BFW & RTI Donate Training To Non-Profits

Berks Fire Water Restorations Inc.  1145 Commons Blvd., Reading, PA 19605. • 610-478-8660 • bfw@bfwrestorations.com FOR IMMEDIATE RELEASE Contact: Lisa Lavender, COO January 12, 2022 Phone: 610-478-8660 Email: llavender@bfwrestorations.com Berks • […]

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Checking Your Work: Attentiveness to Detail as a New Year Initiative

Restoring Success January 6, 2022 Lisa Lavender, M.T.R., M.F.S.R., M.W.R. It may be predictable, but there is something about a new year that inspires goal setting, resolutions and fresh visions. […]

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RTI & LLM Press Release

RESTORATION TECHNICAL INSTITUTE  1145 Commons Blvd., Reading, PA 19605. • 610-926-0223 • info@rtilearning.com FOR IMMEDIATE RELEASE Contact: Lisa Lavender, COO December 15, 2021 Phone: 610-926-0223 Email: Lisa@RTILearning.com Reading, PA, Restoration […]

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restoration management software

The Motivation Paradigm

Lisa Lavender, M.T.R., M.F.S.R., M.W.R. and Stephanie Beattie There are any number of books and articles on leadership and management. There are articles on why there are so many books on leadership […]

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innovation in restoration

Some Things Old, New, Borrowed and Blue: Restoration Edition

Lisa Lavender, M.T.R., M.F.S.R., M.W.R. “To the man who only has a hammer, everything he encounters begins to look like a nail.” –Abraham Maslow As trainers, this quote is very powerful […]

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Roll it Uphill: A Lesson in Leadership and Accountability

Lisa Lavender, M.T.R., M.F.S.R., M.W.R. In many cases, when leaders notice dysfunction, something goes wrong or someone does not meet an expectation, it is necessary to resist the blame game […]

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The Hiring Challenge And What Must Be Done

“Every problem is an opportunity in disguise.” ― John Adams Today, the hiring challenge is consistently one of the biggest strains on everyone in the industry. There is no crystal ball as […]

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restoration business development, customer service

Organizational Awareness Can Lead to Greatness

Strong organizational awareness skills have a positive impact on individual performance, company objectives and customer service. Read more!

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